Our specialist holiday and flight call centre can assist you with your booking.

The call centre is open Monday to Thursday - 08.30 to 22.30, Friday - 08.30 to 22.00, Saturday - 09:00 to 17:30, Sunday - 09.30 to 20:00 UK time.

All holidays and flights listed on this web site are subject to availability at the time of booking. Should the holiday or flight you have requested not be available our travel consultant will offer you an alternative.

Customer Support and Service

Our customer service department is open Monday to Friday from 09:00 to 17:00 hours. Should you have any query or wish to amend your reservation, you should contact us:

· Call us on 01633 798 596 or if calling from outside of the UK +44 (0) 1633 798 596.

For enquiries regarding tickets, please note that tickets should be with you 7 days prior to travel.  Where you have made a booking within 21 days of travel, you would normally have been given ticket on departure details (TOD). This is normal procedure and your tickets will be issued at the airport on quoting the reference number given to you at the time of booking.

Complaints Procedure

In the unlikely event that you need to make a complaint about your holiday or flight, you must wherever possible attempt to resolve your issue with the representative in resort. If this not possible you must forward your complaint in writing to Holiday Express within 35 days of your return.

As per the ABTA code of conduct, we will acknowledge your complaint and if necessary forward details to your tour operator. You should receive a reply within 28 days. Holiday Express will forward to you copies of all correspondence received from the tour operator.